Patient Support Program (PSP) Lead

The PSP Lead is accountable for having oversight over the overall PSP budget, suppliers, and cross-functional collaboration with internal and external stakeholders.

Major accountabilities:

• Lead the development and implementation of PSP strategies and plans, aligned with the global, regional and local objectives and priorities, and in compliance with the relevant policies, guidelines and regulations (IPHA Code of Practice).

• Manage the PSP budget and resources, ensuring optimal allocation, utilization and tracking of expenditures and outcomes.

• Ensure the delivery of high-quality PSP services by close interaction with external service providers and the in-house nurse service etc. to meet the needs and expectations of patients and healthcare professionals (HCPs) in Ireland.

• Monitor and evaluate the performance and impact of PSPs, using appropriate metrics, data analysis, reporting and feedback mechanisms, and implement continuous improvement actions as needed.

• Collaborate with internal stakeholders to ensure optimal execution and performance of all PSP operations activities.

• Manage the PSP suppliers and vendors, ensuring effective contracting, governance, communication, collaboration and issue resolution.

• Build and maintain strong relationships with internal stakeholders, such as medical affairs, BEE, patient safety, market access, marketing, sales, legal, compliance, etc., to ensure alignment and integration of PSP activities with the brand and business strategies.

• Engage with third party vendors to understands their offerings and to create PSP solutions that add value to patients and the healthcare system.

• Work with subject matter experts (SME) to identify the need for a PSP and to design and plan PSPs.

• Identify and leverage best practices, innovative solutions and emerging trends for PSPs, and share learnings and insights across the organization.

• Competency with process improvement frameworks (e.g. Lean Six Sigma).

Key Performance Indicators:

• Quality and accuracy of forecast assumptions

• Excellent customer satisfaction scores

• Feedback from internal stakeholders

• Ability to identify and manage multiple stakeholders and projects in parallel

• Having best in class PSPs

Financial responsibilities: Have oversight of the PSP budget

What you’ll bring to the role:

Education and qualifications

• BSc degree, or relevant work experience

• 5-10 years of experience in the pharma industry, with at least 3 years in PSP or related roles

Experience

• Strategic mindset
• Excellent communication, collaboration, negotiation, and stakeholder management skills
• Proven track record of working cross-collaboratively and cross-functionally
• Experience in managing PSP suppliers and vendors, and ensuring contractual and service level agreements

Skills and knowledge

• Strong leadership, strategic thinking, business acumen, and results orientation
• Excellent communication, collaboration, negotiation, and stakeholder management skills
• High level of customer focus, innovation, and quality assurance
• Advanced data and analytics skills, with proficiency in Microsoft Excel and CRM systems
• Excellent knowledge of the Irish healthcare system and environment, including the drug reimbursement process and the regulatory/legislative and compliance requirements for PSPs
• Excellent knowledge of the Irish healthcare system and environment, including the drug reimbursement process and the regulatory/legislative and compliance requirements for PSPs

Why consider Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network