Medical Engagement Manager

This is a Customer-Facing role with a diverse array of responsibilities, including but not limited to:

• Ensure that activities are in the best interest of patients
• Provide support when a specific medical need is identified
• Ensure appropriate identification/mapping of Medical Experts (MEs) and Key Accounts
• Identify opportunities to involve MEs
• Develop and execute ME & key stakeholder engagement and activity plans
• Align these plans with the country strategy
• Collect impactful, actionable insights from MEs
• Inform and shape medical strategy
• Raise awareness of Novartis’ brands, programs, and disease areas through publications, scientific presentations, projects, and trainings
• Act as a company ambassador in external scientific programs and congresses
• Utilize Omnichannel where possible
• Co-develop local (brand) strategic and tactical planning and execution.
• Optimize trial execution
• Provide scientific educational support to potential and actual study sites in collaboration with clinical operations
• Facilitate Investigator Initiated Trial (IIT), Post Trial Access (PTA), and Managed Access Programs (MAP) and other research projects processes as appropriate
• Identify joint value creation opportunities with key scientific leaders and other partners in the healthcare system, including patient associations
• Prepare, drive, and execute local Medical Affairs plans
• Ensure that Target Patient Population Outcomes (TPOs) are updated, relevant, and tracked with appropriate regional and global support

Major accountabilities include:

• Ensure responses are high quality and timely, in accordance with applicable standards
• Establish standard response documents for frequently asked questions
• Provide medical/scientific input for clinical trial and research-related activities, including initiation and oversight of clinical studies within the therapeutic area
• Support country strategy for Non-Interventional Studies and Investigator Initiated Trial activities
• Coordinate review and approval of medical materials and locally developed promotional materials
• Ensure that global or regional medical materials for stakeholder engagement and events are tailored to local needs and reviewed/approved as per local/P3 guidelines
• Share insights with cross-functional groups including Pharmacovigilance, Regulatory affairs, Market Access, QA, Commercial teams, Brand teams, and others
• Identify and assess risks
• Plan mitigation strategies and implement and monitor appropriate internal controls within the area of responsibilities
• Ensure technical complaints, adverse events, and special case scenarios related to Novartis products are reported within 24 hours of receipt
• Manage the distribution of marketing samples where applicable

Key performance indicators:

• Works within Ethics & Compliance policies -Achievement of annual targets for medical activities

Work Experience:

• Project Management
• Operations Management and Execution
• Collaborating across boundaries

Skills:

• Medical Governance
• Third-Party Sponsored Trials
• Non-Interventional Studies (NIS) / Epidemiology Studies
• Medical Education and Scientific Engagement
• Health Economics and Market Access
• Medical Science and Disease Area Knowledge
• STEAM - Applied Science, Technology, Engineering, Arts, Math
• Clinical Trial Set-up, Management & Conduct
• Clinical Trial Design, Data & Reporting
• Preclinical Safety
• Medical Safety

Languages :

• Dutch & English fluent spoken and written