Résumé
We seek determined and innovative individuals ready to revolutionize customer engagement and improve patient outcomes. Join us in making a significant impact on healthcare.
About the Role
Localization: Warsaw
Type of work: Hybrid
General Responsibilities:
- Observe and adhere to good practices, corporate policies, and local laws in all areas of responsibility
- Maintain confidentiality requirements
- Collect and report adverse events in line with Novartis standards
- Continuously improve and share knowledge internally
Role-Specific Responsibilities:
- Develop data-driven customer engagement strategies and plans across multiple channels in close collaboration with TAs, BE&E & Customer Activation Managers
- Oversee deployment of customer engagement plans, consolidating insights and learnings to shape future strategies to enhance customer experience and satisfaction
- Champion digital transformation initiatives related to customer engagement
- Lead the effective localization of our global digital platforms and assets
- Serve as a thought leader and advisor, identifying new trends, participating in industry forums, and evaluating competitive offerings to enhance customer engagement and satisfaction
- Build the omnichannel capability of the Poland organization
- Support the Digital & Innovation Head in defining and deploying a framework for driving innovation within the organization
- Build strategic partnerships with various ecosystem stakeholders (e.g., technology vendors, startups, incubators, accelerators, innovation networks, public institutions), enhancing collaborations and innovation output to develop patient-centric solutions
- Collaborate with internal teams to evaluate problems from multiple angles and uncover customer needs to create innovative solutions
- Manage the portfolio of innovative solutions end-to-end, including search, identification, adaptation, overseeing pilots/PoC testing, and scaling up solutions
- Measure the performance of innovations, optimizing to drive impact at scale
- Share best practices cross-functionally and beyond to attract talent and investment
Key Performance Indicators:
- Develop and execute successful customer engagement strategies
- Measure and optimize the performance of digital transformations
- Establish and maintain strategic partnerships
- Drive innovation aligned with Novartis digital initiatives
Ideal Background:
Education & Language Skills:
- University degree in marketing, communications, economics, business, or related medical fields
- Proficiency in Polish and English (oral and written) is essential
Experience:
- Experience in planning and deploying digital marketing/omnichannel campaigns
- Prior experience in customer-facing roles is advantageous
- Relevant experience implementing digital health innovations in hospitals is highly valuable
Skills & Competencies:
- Strong analytical skills and the ability to deliver high-quality work under pressure
- Robust project management skills
- Ability to navigate and manage ambiguity and uncertainty
- Strong cross-functional collaboration and decision-making skills
- Strategic mindset with the ability to translate vision into tangible strategy
- Excellent communication, interpersonal influencing, and prioritization skills with strong attention to detail
- High motivation with a proactive approach to finding creative solutions
- Capability to build effective relationships with a diverse range of stakeholders
- Entrepreneurial spirit with the ability to lead without authority and drive change effectively
- Digital health enthusiast with innovative thinking and actions
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? : https://www.novartis.com/about/strategy/people-and-culture Benefits and rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network:
Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
