Résumé
About the Role
Your key responsibilities:
- Create Cx-Content for all channels across therapeutic Areas (TAs)
- Analyze and outline the content strategy in line with TA and Cx strategy
- Partner with market research team to conduct Cx content testing and feedback loop
- Provide input to the global customization
- Leverage global assets and drive rapid Cx- Content localization
- Deliver unparalleled customer experience and maximize impact
Key Performance Indicators (Indicate how performance for this role will be measured)
- Cx feedback
- Quantity & quality of Cx Content creation across all touchpoints
- Improvement in overall content satisfaction of each touchpoint
- Feedback from key internal end-users on quality of proposal/ outputs/ implementation
Number of associates: 15
Minimum requirements:
Education:
University degree in relevant subject, MBA preferred
Experience/Professional requirement:
3+ year marketing experience, in healthcare industry strongly preferred
Content creation experience (brand level)
Have demonstrated high competency in customer focus, strategic thinking & planning, and marketing
Team management and development experience
Excellent interpersonal communication and people engagement skills
Strong project management and execution capability
Able to articulate and provide constructive input to collaborate with stakeholders including global counterparts
Know industry code of conduct
Language Skill:
Japanese: Fluent, English: Business level
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
