Resumen
Provides fourth level support and operations for all SMTP related issues.
About the Role
Major accountabilities:
Responsible for gateway mail cleansing solutions, anti-malware, spam.
• Responsible for all interfacing mail technologies e.g. SPF, Dkim, Dmarc
• Responsible for maintaining a stable environment by leveraging ProofPoint technologies such as
TAP, Imposter module and EFD (email Fraud Defense)
• Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture)
• Provides fourth level support and operations for all SMTP related issues.
• Provides daily support direction and communications to external support team members within area of responsibility.
• Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions.
• Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. – issues, resolutions, planned service interruptions etc.)
• Work with team members to ensure operational and support coverage as required.
• Monitors operations status and provides detailed reports as appropriate.
• Adheres to all Novartis compliance processes and procedures.
• Identifies and resolves problems that may impact daily operations.
• Provides support and assistance to customers to identify and resolve technical problems.
• Escalates issues / problems to other internal/external support organizations as necessary.
• Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
• Execute change management activities as required.
• Performs related duties as assigned.
• Contributes/supports an environment which fosters a high-performance and innovative organization
• Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers and outside contacts.
Key performance indicators:
- Delivery on agreed KPIs including business impact -Launch of innovative technology solutions across Novartis at scale -Business impact and value generated from DDIT solutions -Adoption and development of Agile Productization and DevOps practices -Operations stability and effective risk management -Feedback on customer experience -Applications adherence to ISC requirements and are audit ready.
Minimum Requirements:
3 – 5 years of IT experience in operations and system management tasks.
- • 3 - 5 years’ experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.• Knowledge of PowerShell and scripting an advantage.
• Exposure to Office365 and Microsoft Exchange.
• More than 3 year experience supporting a globally spanned (international) environment and 3 year proven leadership experience is a plus.
• Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up
• Ability to communicate effectively and motivate team members
• Proven track record working with multinational teams
As the role is part of a global organization, willingness for required traveling is important.
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
