Associate Director of Operations for Cell & Gene Therapies

Key Responsibilities

• Develop and implement the IT operations strategy for CGT in alignment with the organization's overall business objectives for responsible Domain / functions.
• Oversee the daily IT operations, including system administration, network management, hardware/software support, and application management for responsible Domain / functions.
• Ensure smooth functioning of all IT systems, troubleshoot technical issues, and take proactive measures to minimize downtime for responsible Domain / functions.
• Ensure all IT Operational issues, reported as IT incidents are managed according to agreed IT Operational Governance principles and delivered to agreed Service Level Agreements (SLAs).
• Ensure lessons learned / root-cause analysis exercises are carried out on all high priority IT incidents to ensure there is continuous IT system improvement as well as key learning opportunities for all relevant stakeholders.
• Optimize IT processes and workflows to drive operational efficiency and cost-effectiveness for responsible Domain / functions.
• Build and develop a high-performing IT operations team, providing guidance, mentoring, and professional development support.
• Manage relationships with external vendors and service providers, ensuring effective delivery of IT services and solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in an IT operations leadership role
• Strong technical background encompassing IT infrastructure, systems administration, network management, and security.
• Knowledge of cloud-based technologies, enterprise applications, and emerging IT trends.
• Project management certification (e.g., PMP) is desirable not essential.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to manage multiple priorities and work effectively in a dynamic, fast-paced environment.